Doctorate of Philosophy, University of Massachusetts Amherst, 1995
Master of Business Administration, University of Phoenix, 1986
Bachelor of Science in Finance, University of Utah, 1981
Bachelor of Science in Management, University of Utah, 1975
Research and Interests
Strategic Decision-Making Process Strategies of the Service Sectors
Top Management Teams
Hotel, Resort and Casino Management
Chris Roberts, PhD is a Professor and the Director of Graduate Programs in the School of Hospitality Leadership. He received his doctorate in Strategic Management from the University of Massachusetts. Dr. Roberts has authored more than 50 publications in journals and industry publications, co-authored three books, and has given more than 80 presentations around the world. His research is centered upon strategic decision‑making, leadership and executive teams in the lodging industry. He currently is the editor-in-chief of the highly ranked Journal of Hospitality & Tourism Research, and he is the winner of the prestigious Stephenson W. Fletcher Achievement Award, an honor issued by his hospitality and tourism academy. Dr. Roberts was the founding director of the School of Hospitality Leadership from 2009-2014.
Dr. Roberts has eight years of hotel experience in both operations and reservation centers with Holiday Inns (USA). He owned and operated a travel agency for another eight years. He also has eleven years of corporate marketing experience in the communication industry with the Bell Telephone System, which involved sales and service of major accounts, product management and new product development.
His consulting experience includes strategic management, organizational development and economic feasibility projects for such clients as Sentosa (Singapore), Ponte 16 Casino (Macao), Mohegan Sun Casino (USA), FSA Design (Station Casinos, USA), Best Western Hotels (USA), Cooper Island Resort (British Virgin Islands) and Mandarin Maritus Hotels (Singapore). Dr. Roberts has also delivered numerous workshops around the world in transformational leadership, service quality and recovery, and executive development.