College of Business > Faculty > A to Z listing of Faculty > Chris Roberts
14 E. Jackson Blvd., Suite 320Chicago, IL 60604
Doctorate of Philosophy, University of Massachusetts Amherst, 1995MBA, University of Phoenix, 1986BS, Finance, University of Utah, 1981BS, Management, University of Utah, 1975
Strategic Decision-Making Process Strategies of the Service SectorsTop Management TeamsHotel, Resort and Casino ManagementStrategic Management
Chris Roberts, PhD is a Professor and the Director of Graduate Programs in the School of Hospitality Leadership. He received his doctorate in Strategic Management from the University of Massachusetts. Dr. Roberts has authored more than 50 publications in journals and industry publications, co-authored three books, and has given more than 80 presentations around the world. His research is centered upon strategic decision‑making, leadership and executive teams in the lodging industry. He currently is the editor-in-chief of the highly ranked Journal of Hospitality & Tourism Research, and he is the winner of the prestigious Stephenson W. Fletcher Achievement Award, an honor issued by his hospitality and tourism academy. Dr. Roberts was the founding director of the School of Hospitality Leadership from 2009-2014.
Dr. Roberts has eight years of hotel experience in both operations and reservation centers at Holiday Inn (U.S.). He owned and operated a travel agency for another eight years. He also has 11 years of corporate marketing experience in the communication industry with the Bell Telephone System, which involved sales and service of major accounts, product management and new product development.
His consulting experience includes strategic management, organizational development and economic feasibility projects for such clients as Sentosa (Singapore), Ponte 16 Casino (Macao), Mohegan Sun Casino (USA), FSA Design (Station Casinos, USA), Best Western Hotels (USA), Cooper Island Resort (British Virgin Islands) and Mandarin Maritus Hotels (Singapore). Dr. Roberts has also delivered numerous workshops around the world in transformational leadership, service quality and recovery, and executive development.