The Master of Science in Hospitality Leadership and Operational Performance combines critical business theories and skills with innovative hospitality leadership practices. The unique curriculum addresses current trends in the industry, providing you with a necessary skill set focusing on customer relationship management and service delivery. This degree program is designed for career-changers seeking entry into the hospitality industry and industry professionals with a strong desire to enhance their knowledge and skills.
The MS in Hospitality Leadership and Operational Performance program is located in downtown Chicago, in the heart of the city's business district. You will have access to a world-class metropolitan environment, allowing you to supplement knowledge from the classroom with practical skills gained from learning and working in a vibrant hospitality scene. Through this unique program, you will be exposed to:
- Business courses and concepts that specifically apply to the hospitality industry, including finance, marketing and management strategies.
- Cutting-edge hospitality technologies.
- Data analysis and financial metrics concepts that apply to the hospitality industry.
- A service leadership foundation and how it relates to the guest experience
Career paths lead to hospitality enterprises as well as corporate department positions in operations, management, revenue management, accounting, rooms division management, and food and beverage. Forbes reports that travel and tourism make up nine percent of global GDP and, as big as the industry is, it has the potential to be a lot bigger.